HELP WITH ORDERING

If you have an active account with Ravensdown, your order can be linked to your Ravensdown account and included in your monthly invoice for your convenience and for rebates. Just let us know when you check out and provide your Ravensdown customer ID, if you have it handy.

At this point, we’re not integrated with maps, agronomy plans, budgets or environmental reports. But we’d love to know if this is important to you – so please include this point in any feedback to us.

Resupply works just like other online shopping websites. Order your fertiliser, chemical, seed and soil tests with a few clicks and pay your way.

We stock products from Ravensdown Group, one of the country’s most trusted names in farming. This means that we’re working with reputable manufacturers and importers with proven formulation, storage and distribution set ups. So when you buy from Resupply, you know you're getting what's on the label.

In addition, the fertilisers that have the Fertmark tick have been independently audited by QCONZ to make sure that the labelling of ingredients is accurate. An extra level of comfort!

But, if you ever run into any problems, drop us a line.

If you need help placing an order on Resupply, click on the videos at the top of this page. If that doesn't clear things up, call us on 0800 479 469, we'd be happy to guide you.

If you want some advice on which product works best, we can help too. Call us on 0800 479 469 or you can book some time with our experts.

As part of the Ravensdown Group, the personal information that Resupply collects from you is held in accordance with the Privacy Act 2020 and in particular, the Privacy Principles contained in that Act.

For more details please view our Privacy Policy.

If you're unsure which transporter or spreader to choose, check out the list of local options available on the shopping cart page. You can reach out to them for a quote and to confirm the collection directly.

Then in Resupply select your chosen transporter or spreader and continue to payment.

While we send them a copy of your order, it's always a good idea to touch base with them directly!

The time it takes for your order to arrive can vary based on what you ordered and where it's headed.

That said, we're here to make sure you get what you need, when you need it. So if you need more specific order info, just reach out to our team.

Delivery times – what to expect:

• Tests: Despatched to your delivery address via courier. Standard courier times apply,
  approximately 5 days.
• Seed: Expected to arrive at your store or delivered to your farm within 7 days.
• Chemical: Expected to arrive at your store ready for pick-up within 3 days. Or delivered to your farm within 5 days.
• Bulk Fertiliser: Expected to be ready for pick-up at your store on the same business day (note store opening hours) or next.
• Bagged Fertiliser: Expected to be ready for pick-up at your store within 48 hours.
  

If your order is taking longer than the above to show up, don’t hesitate to get in touch.

Reach us through our Contact Us form or give us a ring 0800 479 469.

You will get an email or text from Resupply when your order is ready at your local store.

Contact us if you have not received notification within 3 business days that your order is ready.

No worries - you can adjust your order details. Please Contact Us and we will get you sorted. Please note that any orders that require mixing (for example mixing fertiliser with trace elements) may not be cancelled and can only be adjusted if the specific order hasn’t yet been mixed.

If you've got queries about your order and want to chat with a real person, no problem. Just give us a call on 0800 479 469.

Quick Tip: You can also check out your order history directly on Resupply by clicking on the account icon at the top of any page.